One system for
sales, manufacturing and service
The story of Jelev Commerce
Industry
Energy, manufacturing and distribution of electrical equipment
Solutions Used
CRM | ERP | Coriti AI | Manufacturing | Automations
About the Client
Jelev Commerce Ltd is a Bulgarian company with long experience in producing, trading, and distributing electrical equipment. As part of the Energy Flow group, the company executes projects in energy, photovoltaic systems, and industrial automation.
Daily operations include managing sales, manufacturing, service activities, deliveries, and a large volume of documentation. As the business grew, there was a need to unify all processes in one system that offers better traceability and control.
Jelev Commerce Ltd is a Bulgarian company with long experience in producing, trading, and distributing electrical equipment. As part of the Energy Flow group, the company executes projects in energy, photovoltaic systems, and industrial automation.
Daily operations include managing sales, manufacturing, service activities, deliveries, and a large volume of documentation. As the business grew, there was a need to unify all processes in one system that offers better traceability and control.
The Challenge
Before implementing Coriti, most information was stored in Excel files and separate documents. The data was fragmented, and tracking individual processes required time and manual checking.
Key challenges:
The Challenge
Before implementing Coriti, most information was stored in Excel files and separate documents. The data was fragmented, and tracking individual processes required time and manual checking.
Key challenges:
Difficult to track service activities
Inefficient management of deliveries and warehouse
Lack of centralized management
Limited traceability of manufacturing
Fragmented customer information
During warranty repairs, there was no complete history of the service case.
It was difficult to track:
Which equipment was returned under warranty?
What repair was performed?
Which spare parts were used?
When was the repair completed?
What is the customer's history?
The solution
With Coriti, Jelev Commerce unifies all main business processes in one system.
Today the team manages sales, customers, documents, manufacturing, and service activities from one place, which provides significantly better organization and traceability.
What changed?
Before Coriti
Data was stored in multiple Excel files.
Sales and documents were difficult to track.
Service repairs were hard to monitor.
There was no easy way to see which spare parts were used.
Customer information was fragmented.
After Coriti
All information is centralized in one system.
Sales and documents are managed in one place.
Every service case has a full history and traceability.
Spare parts are recorded and tracked directly through the system.
All communication and customer history are available in CRM.
Focus: Service activities
One of the most valuable features for Jelev Commerce is managing service activities. Before Coriti, this process was difficult to track and largely depended on manual organization.
Today the company has a complete history for every service case.
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Service history
The team easily tracks every service case - from warranty return to performed repair.
Repairs and maintenance
Record performed repairs, used spare parts, and all product-related actions.
Process control
See the stage of every service case and manage the team's work more effectively.
Warranty cases
Track which products were returned under warranty and the status of each service case.
Customer history
Store a complete history of repairs and maintenance for better organization and follow-up.
How Coriti helps everyday work?
Besides service activities, the company uses Coriti for:
Sales management
Quotation preparation
Delivery management
Inventory tracking
Manufacturing
Customer management
Issuing proforma invoices, invoices, delivery notes, and waybills
All processes are managed in one system, without the need to work with multiple different files
All processes are managed in one system, without the need to work with multiple different files
Results achieved
After implementing Coriti, Jelev Commerce now has better organized and more traceable processes.
Main benefits:
Better traceability
Track every service activity in real time with a full history of performed operations.
Warranty repairs
Manage warranty cases more easily and without the risk of missed deadlines.
Spare parts control
Track used spare parts and their movement in every repair.
Organized sales
Sales and documentation are structured in one place for faster work.
Professional quotes
Prepare accurate and well-formatted quotes in just a few minutes.
Revenue control
Track revenue and financial results with clear reports and full transparency.
Centralized information
All customers, repairs, sales and documents are managed in a single shared system.
What the customer says?
'The most significant benefit is tracking service activities. Before Coriti this process was minimally organized, and now we have much better traceability.'
'We mainly use the ERP module for managing sales and related documents, and we are gradually expanding the use of the remaining features.'
'Once you get to know the system, the main processes become easy to execute. Its biggest advantage is good process organization.'
Jelev Commerce
Energy, manufacturing and distribution of electrical equipment